Information on the authenticity of customer reviews

Trusted Shops reviews:

We use Trusted Shops as an independent service provider for collecting reviews. Trusted Shops has taken measures to ensure that the reviews are genuine. More information

Product reviews:

A distinction is made between verified reviews (green check mark) and unverified reviews:

Verified reviews (with a green check mark):

Every verified consumer review is checked for authenticity before publication, ensuring that reviews only come from consumers who have actually purchased/used the products reviewed. The verification is carried out by manual checking in the form of a comparison of the review with the order history of the merchandise management system, in order to make a previous product purchase a necessary condition for publication.

Unverified reviews:

Some reviews are posted online by us even if they have not been checked by us for authenticity or if the purchase did not take place directly with us. This also includes cases in which sets and gift boxes have been purchased and the items contained therein are reviewed, as only the respective set or gift box can be marked as verified. These reviews may therefore also come from consumers who have not actually purchased/used the products reviewed. These reviews are not marked as verified reviews.